Before I get started, it is worth defining social media. It has become a widely used and abused term that means different things to different people.
My definition of social media is:
‘online technologies and practices that people use to share their opinions, insights and experiences with each other. Information can be shared as text, images, audio or video via blogs, message boards, wikis, RSS, podcasts and social networking sites’.
At the heart of social media is the ability of individuals to interact with other people so that they feel involved and part of a community. A big part of this phenomenon is the activity of finding, sharing and recommending products, services, events and experiences to like-minded people. This is where social media crosses over with marketing.
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